Return and Refund Policy

At CL Derm, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 15 days of receiving your order.

How to Return a Product

1. Initiate a Return: To start the return process, please contact our customer service team at returns@clderm.com.pk or call us  within 15 days of receiving your product. Provide your order number, the product you wish to return, and the reason for the return.

2. Prepare Your Return: Once your return request is approved, securely pack the product in its original packaging. Ensure that all components, including any accessories and manuals, are included.

3. Shipping the Return: We will provide you with a return shipping label. Attach the label to your package and drop it off at the nearest shipping location. If you prefer to use your own shipping method, please send the return to the following address:

   Cell Laboratories, Famous Distributors, Main Satyana Road, Faisalabad

Conditions for Return

• The product must be returned in its original condition, unused, and with all packaging intact.
• Returns must be initiated within 15 days of receiving your order.
• Any promotional items or gifts received with the purchase must also be returned.

Refund Process

• Inspection: Once we receive your returned product, our team will inspect it to ensure it meets the return conditions.
• Processing: After the inspection is complete, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original method of payment.
• Notification: You will receive an email confirmation once your refund has been processed.

Non-Returnable Items

Please note that the following items are non-returnable:

• Products marked as final sale or non-returnable
• Opened or used skincare products
• Customized or personalized items

Exchanges

If you received a defective or damaged product, we will be happy to exchange it for the same item. Please contact our customer service team within 15 days of receiving your order to arrange an exchange.

Shipping Information

We offer the following shipping options to ensure you receive your products promptly and affordably:

• Free Shipping: Enjoy free shipping on orders over Rs. 5000.
• Standard Shipping: For orders below Rs. 5000, a shipping fee of Rs. 200 will be applied.

Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at returns@clderm.com.pk or call us at +92-300-2196008. We are here to help!

Thank you for choosing https://linkin.bio/clderm CL Derma. We appreciate your business and are committed to providing you with the best possible customer experience.